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  • About
  • Gallery
  • Reviews
  • Alliances
    • Somfy
    • Lutron
  • PRODUCTS & SERVICES

The Service Difference

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Lifetime Support

Continual peace of mind
From design and installation to operation and upgrades, our project managers and factory-trained, regional technicians provide reassurance and service for the full life-cycle of your Lutron solution.

Ultimate Flexibility

Service when and where you need it
Remote or on-site. By the hour or by the day. Weekdays, weeknights or weekends. 24/7 technical support. We offer consultative support in the format that works best for you and your facility.

For Designers

The perfect look, down to the last layer of light Partner with a certified Lutron technician working by your side to finesse every layer of light, shadow, and color until the space matches your vision.

For Installers

A certified safety net Wiring verifications, sensor placement, smart integration support—you name it. Our experts take on additional scope so you don’t have to – ensuring projects stay on time and budget - meeting Lutron’s exacting standard.

For System Users

Optimizing performance Between staff training, system recalibrations, and preventative maintenance, we pull out all the stops to save you more money (and energy) all year round.

SYSTEM USER PDF

Always Stay Current

Upgrade or retrofit systems with confidence Lutron innovation is ahead of the curve – get the latest Lutron features without replacing your system. Or, when its time to retrofit your space, minimize cost and hardware impacts by consulting with Lutron.

REPLACEMENTS & UPGRADES

Service Options

DESIGNER SERIVES
STARTUP SERVICES
INSTALLER SERVICES
SYSTEM-USER SERVICES
END-USER PROTECTION PLANS
DESIGNER SERIVES

New Dynamic White Programming Package

 

Sensor Layout and Tuning Service

 

Onsite Scene and Level Tuning Visit

 

System Performance-Verification Documentation

 

Onsite Performance-Verification Walkthrough

 
STARTUP SERVICES

Onsite Startup Service

 

After Hours Startup

 

NEW Remote Pre-Wire Session

 

NEW Onsite Pre-Wire Visit

 
INSTALLER SERVICES

NEW Post-Wire Termination Visit

 

System and Network Integration Consultation

 

Title 24 Acceptance Testing

 
SYSTEM-USER SERVICES

NEW Customer System Orientation

 

NEW Remote Programming Assistance

 

NEW Remote Supplemental Training

 

Customer-Site Solution Training

 

System Optimization Service

 
END-USER PROTECTION PLANS

Silver Level Technology Support Plan

 

Gold Level Technology Support Plan

 

Platinum Level Technology Support Plan

 

Software Maintenance Agreement

 

Warranty Contact List

 

Commercial Warranty Options

 

Get Specification
Support

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